Consulting Services

We offer consultancy services right from the design stage to operational stage of projects

Our primary areas of focus are: - implementation of systems, customer service and design of management techniques. We offer client-specific and cost effective solutions towards setup and professionally managed profit centers.

We also undertake evaluation of existing management policies and practices and offer technical reviews of existing as well as planned projects.

Our services include, but are not limited to:

    • Identification of your staff's training needs
    • Quality Assurance assessments according to written guidelines
    • Restructure of departments
    • Operational guidance in Rooms Division and Food & Beverage
    • Design and implementation of company procedures


- Quality Assurance/Operations Evaluation: We can evaluate the level of service delivered to those guests visiting your property by carrying out and assessment and submitting to you a completed report of our findings.

- Change Management: We can implement a change management strategy for a better re-positioning property product.

- Design of Company Procedures: We can design and provide you with a complete Operational Manual catered specifically for your organization in addition to this, the implementation of an OM can develop the standards within your organization and increase productivity.

- Hotel General Guidance: Staff motivation, employee surveys, advice in staff training requirements, job evaluation, productivity goals, performance appraisal guidance, managing change, assessment of leadership style and managing diversity.

NB: Prior to a visit we may dispatch a questionnaire so as much information as possible is ready for our meeting.

Relief Management

When managers leave, what better time to take advantage of an Interim or Project Manager. The time can be used to maximize operational efficiencies ensuring that the permanent staff can build the business in the right foundation.

The objective and nature of this service will allow us to review the operation and resources objectively and efficiently-often delivering great results quickly, without affecting any of the permanent staff relations. We will tailor a package to suit your needs and your budget.


    • The operation continues to function effectively
    • Provides your company with sufficient time to select the right candidate
    • A new pair of "management eyes"
    • Consistent service delivery
    • We avoid involvement in internal politics and therefore remain objective
    • Operational expertise in all areas, including hands-on assistance or mentoring


- Organization: We can bring a fresh perspective to operational and administrative challenges within your business, providing vision and direction to develop positive business opportunities by customizing action orientated plans.

- Hands-on Experience: CHM senior management professionals can evaluate performance, providing strategic information and guidance to enhance revenues and improve profitability.

- Mentoring/Coaching: If you are unable to obtain the right candidate, we can help you to identify in your existing workforce the possible candidate and polish his/her capabilities to perform to his/her peak, benefiting from depth of knowledge and experience whilst retaining a concentrated core organizational structure.

Training & Internship


Caribbean Hospitality Management offers a comprehensive choice of training programs, delivered by people from the industry for the industry, who are selected for their specialist knowledge and experience.

Training provides you more than just a competent staff. When you provide training for your employee, you are telling them that they are valuable, what they do is valuable and you want them to succeed.


    • Getting employees to do things right and to do the rights things
    • Team building
    • The development of a comprehensive people management plan
    • Minimization of payroll expenses by the development of techniques and procedures in regard to staff and management scheduling
    • All training content can be customized to suit your specific training needs and all program can be delivered at the venue of your choice

"Travel & Tourism has more points of customer contact than any other industry. It needs a high degree of professionalism and service. To meet these challenges the workforce must be a prepared one"

-World Travel & Tourism Council-